FAQs

Got a question? Explore our frequently asked questions or reach out. Our team is here to answer any queries you might have. We pride ourselves of being 99.8% in-stock of all products all the time, with orders turned around within 24 hours of receipt.

Ensuring your orders and enquires are cared for are our number one priority. Our teams have been working hard to provide the best possible service to you during this difficult time. To offer further assistance we have collated together frequently asked questions from our customers, and we would like to take this opportunity to share some of the answers with you. We hope that you find this information useful.

We are aiming to despatch orders within normal lead times (within 24 hours of receipt weekdays - orders placed on a weekend will be despatched the following Monday), however please allow up to the maximum time for delivery; 1-5 working days for first class and 5-10 working days for second class delivery, as we anticipate that Royal Mail will be under considerable pressure during this time.

Our Call Centre lines and despatch warehouse are fully operational. As we are classified as a health business we have been granted permission to remain trading. Our current opening hours are as follows:

Lines Open:
Mon-Fri: 8.00am – 7.00pm
Sat: 8.30am – 4.00pm
Bank Holidays: 9am – 5pm

How they work...

VDP vouchers are a great way of taking advantage of product offers. Each voucher is assigned to a specific product. In this article we give you a simple guide to show you how to use your voucher.

Add product to your basket & proceed to payment...
(E.g,If you have a voucher offering a discount for Flourishe then add Flourishe to your basket)
Enter your voucher code in the Promotion or Voucher code field and click the orange button to the right to proceed...
You should see red text on your order saying 'Discount Applied' and you will see the discounted price is now applied...You have now successfully applied your discount voucher, continue through to payment to complete your order.

Ensure you are typing in the email address and password which was used to register.If you are unsure of the e-mail address used to register, please call 01892 55 20 30 for assistance.If you cannot remember your password use reset option.

To subscribe to the e-mails, go to My Account once you have signed in, click Yes to receive e-mail information.If you do not wish to receive e-mails, then please click No.

This is currently unavailable on the website. Please contact customer services by calling 01892 55 20 30 or by sending an e-mail to info@naturesbest.co.uk.

Log onto the website using your old email address and password, click Edit My Details on My Account Screen. Enter your new email address, then your password. Click Save Changes. Your new email address will now be saved, you will need to use this next time you log in.

Click Sign In on the top right hand side of the screen, then enter your email address in the forgotten password field, you will be sent an email giving you a link to click allowing you to change your password. This can then be used to gain access to the website.

The website runs independently, if you have moved house and notified us our main mailing records will be updated, however we are unable to change the details registered against your account on the website. Please therefore login to your online account and edit the details accordingly.

Click on My Account, then Manage My Addresses, enter all the new address details in the fields, enter Password, and click Save Changes. This will then save the new address as the Invoice address and delivery address (if not using a different one!).

Log into your account, go to My Account. On the left hand side you will see view previous orders. Click on this, details of all online orders will be shown.

Click on Quick Order form, you will then be able to enter the product codes and quantities.

Once you have entered the codes, and the quantity, click Check Codes.

This will then check all the codes for you and then bring up the description. Click Buy Now to put in your basket.

Alternatively, enter the product codes.or names of the required products in the Search bar.

You will then be directed to the relevant product page.

Click buy to add to your basket.

In your basket you will notice a quantity box with a minus and plus either side.

At the bottom of the product list is a remove button.

Amend the product you wish to delete to zero by either typing zero or by using the minus button then click remove and the item will be deleted from your order.
Click update and allow the screen to refresh before commencing with your order.

There is also an option of ‘Save for later’ which may be used to hold products until you are ready to place your order.

Go to your basket, click Remove on each product line, until your basket is empty. Then Click Update.

If you look at the web address that shows at the top of the screen it will state https. The S on this means it is safe. If the S is missing then a site may be insecure. For example https://www.naturesbest.co.uk

Another way of identifying a secure site is if there is a padlock showing on the bottom right hand side of the screen.

To protect your card online with your bank, you would have chosen a password to authorise payment from your card. If you have forgotten the password, please click the link on the pop up and this should then direct you to your banks website to answer security questions and then reset a new password.

For security reasons our website does require a verification password when taking payment, if you have not yet set this up, please follow the links on the screen where you will be able to set up an applicable password.

If you have previously registered, click sign in on the top of the screen and use the email address and password to enter.

If you are a new customers click new registrations, enter your postcode and house number, then click register. This will bring up a blank form for you to complete with your details, you will also be prompted to choose a password which will be used each time you login to the website.

In my basket the quantity field next to the product will show 4, click the minus button on the left hand side twice and wait for the screen to refresh. The quantity should now show 2. The minus and plus buttons are there to reduce or increase the quantity already entered in the quantity box, click update at the bottom of screen.

There are a number of reasons why a country may be missing from the drop down list. If you cannot find your country, please call customer services on 01892 55 20 30 or e-mail info@naturesbest.co.uk.

You may be using a card that we do not allow. Please ensure the card you are entering is either a Mastercard, Visa or Maestro. We do not accept any other card type. Ensure that all required card fields are being completed. If using a Maestro ensure that a start date and / or expiry date or issue number of the card are included.

To change the delivery address, click on Change delivery address on the right hand side of the page within the checkout screen. You will see New Address, type in the address details, then click Use address. This will then refresh the checkout screen using the new delivery address. Please ensure your deliver address details are correct before clicking Proceed to Payment. All previous delivery addresses are retained against customer account, allowing use in future if required.

You are able to view your delivery addresses in your address book by going to My Account, My Address Book.

You can change the currency on the website by clicking on the currently icons at the bottom right hand side of the page. The currency figures will then change to the current exchange rate. However, payment this conversion is for information only, we currently only accept sterling payment based on the rate of exchange at the time of ordering.

Unfortunately we do not have this facility on the website. Please create a new order each time for your requirements.