Q1: What is the Subscribe and Save scheme?

A1: Our Subscribe and Save scheme is a convenient subscription program that allows you to receive regular deliveries of selected products at a discounted price. Your chosen product/s will be delivered monthly so you can enjoy hassle-free replenishment without the need for manual reordering.

Q2: Do I need to create a customer account to Subscribe and Save?

A2: Yes. Simply create an account to start the Subscribe & Save service. If you already have an account, all you need to do is login, and start shopping!

Q3: When you sign up for our Subscribe and Save scheme, what happens?

A3: When you sign up for our Subscribe and Save scheme, you select the products you want to subscribe to. We will automatically ship those products to you each month. You can pause deliveries or cancel your subscription at any time through your account settings.

Q4: Are there any benefits to subscribing?

A4: Absolutely! By subscribing, you can enjoy several benefits, including:

• Discounted pricing: Subscribers receive a discounted price on their chosen products
• Convenience: You won't have to remember to reorder products manually. They will be automatically delivered to your doorstep each month

Q5: Can I modify or cancel my subscription?

A5: Yes, you have complete control over your subscription. You can easily pause deliveries or cancel it altogether through your account settings. Please note that any modifications or cancellations should be made before the next scheduled shipment.

Q6: How do I manage my subscription?

A6: To manage your subscription, log in to your account and navigate to the "Subscription" or "Manage Subscription" section. From there, you can pause deliveries, cancel, amend the shipping address, and payment details.

Q7: Will I be charged for each shipment?

A7: Yes, you will be charged for each shipment according to the current price of the product at the time of shipment. The discounted price applicable to your subscription will be reflected in your billing.

Q8: Will I be charged postage for each shipment?

A8: We ship orders Royal Mail 2nd Class free of charge. However, if you have selected Royal Mail 1st Class, you will be charged £3.50 each time a shipment is made.

Q9: Can I skip a shipment?

A9: Yes, you can skip a shipment if you don't need it at a particular time. Simply adjust your delivery schedule in your account settings to pause a delivery. Your subscription will resume as per the next scheduled shipment.

Q10: Is there a minimum commitment period for the subscription?

A10: No, our subscription program does not have a minimum commitment period. You can cancel your subscription at any time without any penalties or fees.

Q11: Are there any additional fees associated with the subscription?

A11: There are no additional fees for subscribing to our program. You only pay for the products you receive, and if you’ve selected Royal Mail 1st Class, a £3.50 shipping charge each time a shipment is dispatched.

Q12: Can I return or exchange products from my subscription?

A12: Yes, you can return or exchange products from your subscription if they are eligible for our standard return/exchange policy. Please refer to our return policy or reach out to our customer support team on 01892 552030 for further assistance.

Q13: Will I be notified when an order is on the way?

A13: Yes, we will email you when an order is ready to ship and again when the order has been dispatched.

Q14: Can I track my delivery?

A14: Yes, please call our Customer Service Team on 01892 552030.

Q15: If I have subscribed to more than one product, will they arrive together?

A15: Only if you subscribed to them on the same day. If you subscribed on different days, they will be shipped one month from that date.

Q16: Where can I find the Subscribe & Save Terms & Conditions?

A16: Click here.