Terms and Conditions

Please read the Terms and Conditions of use carefully before submitting an order for any products.

Please do contact us if you have any questions. Our contact details are: Customer Services Department:

1. By email: ordering@naturesbest.co.uk

2. By telephone: 01892 55 20 30 (UK) +44 1892 55 20 30 (Overseas)

3. By fax: 01892 51 58 63 (UK) +44 1892 51 58 63 (Overseas)

4. By post: 1 Lamberts Road, Tunbridge Wells, Kent, TN2 3EH

When you place an order on www.naturesbest.co.uk (the “Website") you are subject to the conditions on the Website at the time of placing the order. By submitting an order on the Website you (the “Customer") agree and accept to be bound by these conditions. These conditions are in addition to your statutory rights as a consumer and shall govern the contract to the exclusion of any other terms or conditions.

Please be aware that until your order is placed the Company (as defined below) reserves the right to vary these conditions from time to time. Once the order has been placed no variation to the conditions shall be binding unless agreed in writing between the customer and an authorised representative of the Company. Any reference in the conditions to writing shall include facsimile and e-mail.

Health Warning

Whilst the Company uses reasonable efforts to include accurate and up to date information on this site, it makes no warranties or representations as to the accuracy or reliability of information or material linked to or from this site. The Company cannot monitor the content not produced by the Company and any views expressed by third parties on these pages are not representative of the views of the Company. The information provided on this site is for guidance only and it does not constitute medical advice. If in doubt, before undertaking any strenuous exercise or course of food supplements you should seek medical advice from your doctor. The Company accepts no liability or responsibility for the content of this site except in relation to death or personal injury or breach of these terms and conditions caused by its negligence. Food supplements should be taken in conjunction with, and not as a substitute for, a healthy lifestyle and balanced diet.
 

1. Sale

1.1 The Customer shall place an Order for Goods by submitting a completed Order Form on the Website. The Company shall confirm acceptance of the Customer's Order in writing and will supply the Goods to the Customer in accordance with the Customer's Order Form. 1.2 Subject to the Customer's statutory rights (as defined under the Consumer Rights Act 2015) the Company reserves the right to refuse to supply Orders. 1.3 The Company supplies the Goods to the Customer for the Customer's own use and not for resale or any other commercial purpose and by submitting the Customer's Order Form the Customer agrees: it shall not either directly or indirectly export or resell the Goods or any product incorporating the Goods; and it is a consumer as defined by the Consumer Rights Act 2015.
 

2. Orders and Quotes

2.1 In accepting a quote or submitting an Order Form for the Goods the Customer acknowledges that: all information relating to the Goods and any material produced by the Company is supplied in good faith; and the limitations of monitor capabilities and of printers means that the colour and dimensions of the products on the Website may vary from the Goods supplied to the Customer under the Contract. 2.2 Any error in any quote, sales literature or other document or information issued by the Company or placed upon the Website may be corrected without any liability to the Company PROVIDED THAT if the Price of the Goods or a material difference in the specification of Goods is varied between the date of placing the Order and the Delivery Date the Customer shall subject to their statutory rights have the option to cancel their Order and a refund of the Total Price plus the reasonable and applicable cost of return post and handling will be made available by the Company to the Customer. 2.3 The Company reserves the right by giving notice to the Customer at any time before receipt by the Company of the Customer's Order Form to increase the Price of the Goods to reflect: any increase in the cost to the Company which is due to any factor beyond the control of the Company (such as, without limitation, any foreign exchange fluctuation, currency regulation, alteration of duties or material increase in the costs of the Goods to the Company). 2.4 The Company reserves the right by giving notice to the Customer at any time to increase the Price of the Goods to reflect any change in delivery dates, quantities of the Goods which is requested by the Customer prior to acceptance of any changes to the Order, or any delay caused by any instructions of the Customer or failure of the Customer to give the Company adequate information or instructions. 2.5 The Company may make any changes in the specification of the Goods to conform with any applicable statutory or European Union requirements or, where the Goods are to be supplied to the Customer’s specification, which do not materially affect their quality or performance (or where any particular Goods are unavailable, to substitute for the Goods ordered other Goods which are substantially similar in nature and price).
 

3. Right of Withdrawal

3.1 The Customer has the right to withdraw from the Contract within 30 working days of the Delivery Date of the Goods by serving written notice of withdrawal and the Company shall credit the Customer's Credit Card for the Total Price of the Goods less any applicable delivery charges as listed in clause 4.2. 3.2 The Customer shall pay the costs of returning the Goods to the Company by the same method as they were delivered in the event that the Goods have been despatched by the Company prior to receipt of the written notice of withdrawal.
 

4. Price and Delivery Charges

4.1 Subject to clauses 2.3 and 2.4 the Price of the Goods and Conditions governing this Contract shall be the Price and Conditions quoted on the Website on the date of placing the Order. 4.2 For Orders valued greater than £20.00 the Price of the Goods includes delivery within the UK by second class post. For Orders valued less than £20.00 or where the Customer opts for an improved delivery service or where the Customer's address is outside the UK the Customer will pay the Company's delivery charges as quoted on the Website on the date of submission of the Order Form. 4.3 The Price for the Goods is inclusive of any applicable value added tax, which the Customer shall be liable to pay to the Company.

4.4 Subscribe & Save & All Discounts

‘Subscribe & Save’ is the subscription-based service offered by Nature’s Best. The Goods that participate in the service and are selected by the Customer will automatically ship based on the Customer’s frequency selection and until the Customer cancels the subscription. The Customer can change the frequency or cancel the subscriptions at any time under the My Subscriptions options which is found in My Account or by calling our call centre on the following number: 01892 552030 (UK). By placing a ‘Subscribe & Save’ order, the Customer authorizes the Company to charge the Payment card used for future orders based on the frequency selected and until the Customer amends or cancels the subscription.

The Company reserves the right to amend the benefits of the repeat orders, the amount of the discount and the delivery charges at any time.

Eligible Purchases

Only items marked with the ‘Subscribe & Save’ on product pages will qualify for Subscribe & Save benefits. Subscription Products are only sold in the UK.

Our Subscribe & Save service is a convenient way to guarantee a continuous supply of your favourite supplements. Additionally, you will enjoy a 15% discount on the current retail price of the selected supplements (although it's important to be aware that prices may change) plus, free delivery. You have full control over your subscription and can pause, resume, or cancel.

Delivery

There is no delivery charge on our Subscribe & Save orders, helping to keep your costs down. Orders are sent 2^nd class Royal Mail and take approximately 3-5 working days to arrive for UK customers. Please be aware that Bank Holidays, weekends, and unforeseen circumstances are not included in this delivery estimate.

Subscription products cannot be shipped to countries within the EU.

Payment

At the checkout of your Subscribe & Save order you will be asked to provide a valid credit or debit card.

Stock status

On the rare occasion that an item is out of stock, a member of our Call Centre will contact you. Please ensure your contact details are up to date by visiting your online account area.

Offers and Promotions

In the instance where you have received a discount voucher, we are happy to deduct the value of the voucher amount off your first Subscribe & Save order only.

Changing Your Order

You have complete control over your Subscribe & Save schedule and can pause, resume, or cancel. You can make changes online in your account area, under 'My Subscriptions', or over the telephone with our friendly Customer Service team on 01892 552030.

Prices

Whilst we will always try to maintain the current subscription price, we may have to make price adjustments. Prices are shown in your subscription communications. Please note the company reserves the right to amend the benefits of the repeat orders, the amount of the discount and the delivery charges at any time.

For more information on Subscribe & Save click here.

Termination

We may terminate your subscription at our discretion without notice. If we do so you will only be charged for orders that have been dispatched to you. All orders are subject to availability and cannot be used in conjunction with other offers. We reserve the right to retract these offers at any time.
 

Discounts

The Company reserves the right to amend Discount offers at any time

All discounts offered via third party partners, Refer a Friend schemes, Affiliate websites or Charity offers are for single use only and cannot be used in conjunction with discounts given to you directly by the Nature's Best brand.
 

Voucher Issued By Nature's Best Directly

Enter the voucher codes at checkout when your order reaches the stated minimum spend.

Vouchers and Product Special Offers can be the same that may have already been posted or emailed to you - this can be done irrespective of prior redemption or not. If the voucher has been redeemed already the voucher is deemed null and void.

Vouchers cannot be used in conjunction with any other voucher or when subscription products are ordered, unless stated.

Vouchers are not redeemable for cash. The vouches are not redeemable on any Pharmacy or designated sports products - unless stated otherwise.

Black Friday £10 OFF

This gift voucher cannot be used on Pharmacy or Sports products, or in conjunction with any other offer/voucher, and is for one use only. Gift voucher is not redeemable for cash. No credit will be given for an underspend – any remainder will be sacrificed. Gift voucher not transferable.
 

12 Days of Vitmas Prize Draw T&Cs

How to Enter: 12 Days of Vitmas promotion is open to selected customers who place an order on our website during the promotional period (December 2nd - December 12th). There is no minimum spend required to participate.. To enter visit https://www.naturesbest.co.uk and place an online order (no minimum value) before the closing date of midnight on 12/12/2024.

1. This Free Prize Draw is open to all residents in the UK aged 18 years and over, excluding employees of Lamberts Healthcare Limited and its affiliates or agents, the families of such employees and any other person connected with this promotion.
2. An online purchase is required and one entry is permitted per customer. There is no minimum spend, however, postage costs are applicable to orders under £20.
3. The prize offer code is for one use only and will expire 24/01/25. The prize is non-transferable and no cash alternative will be offered. If the full value of the prize is not utilised in a single transaction, any remaining balance will be forfeited. Vouchers can be used in conjunction with this offer and on the first purchase only of subscription products. The company reserves the right to retract the offer at any time. This promotion is not available to offline purchases.
4. To enter simply place an online order at https://www.naturesbest.co.uk.
5. The Promoter (Nature’s Best Health Products) will not be liable for applications not received, incomplete or delayed. Proof of email is not proof of delivery. The last date for receipt of entries is midnight 12/12/2024.
6. All entries received by midnight on 12/12/2024 will be entered into a Free Prize Draw and winning orders will be determined based on having opened the 12 days of vitmas emails and with approximately every 50th order being selected, with a maximum of 10 winners. The customer will have the opportunity to win £50 worth of goods across the whole range. The prizes are as stated and cannot be transferred, sold, or exchanged and no cash alternative will be offered. The prize offer code is for one use only and will expire 24/05/25. If the full value of the prize is not utilised in a single transaction, any remaining balance will be forfeited. Vouchers can be used in conjunction with this offer and on the first purchase only of subscription products. The company reserves the right to retract the offer at any time.
7. Winners will be notified on 16/12/24. The winners will receive an email containing a prize offer code which the recipient will need to enter at the checkout of their purchase. In the event the claim for the prize is not redeemed by the customer within 30 days of notification, we reserve the right to refuse the prize.
8. The Promoter (Nature’s Best Health Products) reserves the right to substitute the prize of equal or greater value in the event of unavailability due to circumstances beyond the Promoter’s control.
9. By entering this Free Prize Draw, entrants agree to be bound by the rules and by any other requirements set out in the promotional material.
10. Your personal details will only be used for the purposes of administering this promotion and for no other purposes. For more information on our privacy policy, please visit: https://www.naturesbest.co.uk/privacy-and-cookie-policy/
11. The Promoter (Nature’s Best Health Products) reserves the right to disqualify from the promotion any entrant suspected of fraud or cheating, including without limitation, through the manipulation of codes or otherwise fraudulently falsifying data or acting fraudulently or dishonestly in the opinion of the Promoter.
12. The Promoter (Nature’s Best Health Products) will not be liable for system failures, network errors, site being down, hacks on the system or personal computer issues.

6. Price Guarantee

6.1 If within seven Working Days of payment for the Goods the Customer serves written notice on the Company confirming with evidence that the Customer could have purchased identical goods offline in a non-e-commerce transaction at a lower retail price (excluding sales, promotions or discount prices offered by other retailers or wholesale outlets) than the Price (excluding any applicable delivery charges) of the Goods when ordered, the Company shall refund the difference in the retail price of the Goods to the Credit Card account used for payment by the Customer.
 

7. Payment Terms

7.1 Payments shall be made by the Customer's Credit Card on the date on which the Order is placed. 7.2 Credit cards accepted by the Company are those listed on the Website on the date on which the Order is accepted by the Company. 7.3 Upon providing the Company with details of the Customer's Credit Card and submitting the Order, the Customer represents, warrants and undertakes: that the information contained within the Order is true and accurate and that he or she is duly authorised to use the Customer's Credit Card and authorises the Company to deduct payment from the Customer's Credit Card account as payment in full for the Total Price of the Goods and all other payments which shall become due to the Company under the Contract and that it is acting as a Consumer for the purposes of the Consumer Rights Act 2015 and is not purchasing as a business or on behalf of a third party for resale.
 

8. Despatch and Delivery

8.1 Every reasonable effort will be made by the Company to ensure the Goods ordered are despatched to the place set out in the Order Form within 1 Working Day of the acceptance of the Order Form by the Company, any dates quoted for delivery of the Goods are approximate only and the Company shall not be liable for any reasonable delay in delivery of the Goods however caused. 8.2 Delivery of the Goods shall be performed by a third party. The Company shall not be liable for late delivery unless the Company has acted negligently. 8.3 If the Customer does not take delivery of the Goods or fails to give the Company adequate delivery instructions then the Company may store the Goods until actual delivery and charge the Customer for its reasonable costs (including insurance) of storage and delivery. The Company shall not owe the Customer any duty of care under this clause and shall not be liable to the Customer for any loss, damage or deterioration of the Goods during storage. 8.4 Where delivery is otherwise than at the Customer's premises, the Customer shall be liable for additional delivery and insurance charges.
 

9. Risk and Ownership

9.1 Risk of damage or loss of the Goods shall pass to the Customer on delivery or, if the Customer fails to take delivery of the Goods, the time when the Company or its agent has used its reasonable endeavours to deliver the Goods. 9.2 Subject to the provisions of clause 3 and sub-clause 9.1 title in the Goods shall not pass to the Customer until the Company has received in cash or cleared funds payment in full of the Total Price of the Goods and all other Goods agreed to be sold by the Company to the Customer for which payment is then due.
 

10. Intellectual Property

10.1 All intellectual property and other proprietary rights (including, but not limited to, copyright and trade marks) and all technical, business or similar information (including but not limited to, all designs, documents) and other materials relating to the Goods and the Company shall be, and shall remain, the property of the Company only. 10.2 Material on this Website is protected by copyright which is owned by the Company and the contents must not be used for any commercial purposes by the Customer or any third party. ALL RIGHTS RESERVED.
 

11. Warranties, Liability and Indemnity

11.1 Nothing in this clause 10 shall exclude the Company's liability for death or personal injury caused by its negligence. 11.2 Subject to the conditions set out below the Company warrants that all Goods will correspond with the Order at the Despatch Date and will be free from defects on delivery. 11.3 If the Company is in breach of the warranty contained at clause 10.2 above, the Customer shall advise the Company in writing immediately and in any case not later than 30 working days from the Delivery Date or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time from the date of discovery of the defect. 11.4 If delivery is not refused, and the Customer does not notify the Company accordingly, the Customer shall not be entitled to reject the Goods and at the Company's reasonable discretion the Company shall have no liability for such defect or failure, and the Customer shall be bound to pay the Total Price as if the Goods had been delivered in accordance with the Contract. 11.5 On receiving a notice under clause 11.3 above, the Company will: replace all or any part of the defective Goods; or refund the price of those Goods which are defective. 11.6 Subject to Clause 11.1 the warranty contained in clause 11.2 shall be the extent of the Company's liability for defective Goods. 11.7 The Goods are sold as food supplements and are not recommended as fit for any particular purpose. 11.8 In circumstances where Goods are sold to a Customer not dealing as a consumer (within the meaning of the Consumer Rights Act 2015) all warranties, conditions, terms and liabilities express or implied by statute or common law are excluded to the fullest extent permitted by law and the Company shall not be liable to the Customer or any third party for any loss of any kind whatsoever which arises out of the breach of implied warranties or conditions or breach of any other duty of any kind imposed on the Company by operation of law. 11.9 The Company shall not be liable for any claims by the Customer or a third party for any of the following losses which may arise by reason of any breach of the Contract or reliance on information contained on this Website or any implied warranty, condition or other term, any representation (unless fraudulent) or any duty of any kind imposed on the Company: any loss of anticipated profits or expected future business; damage to reputation or goodwill; any damages, costs or expenses payable by the Customer to any third party; loss of any order or contract; or any consequential loss of any kind. 11.10 Unless otherwise provided in these Conditions, and subject to clause 11.1, the liability of the Company for breach of any express or implied term of this Contract or due to the Company's negligence shall be limited to the reasonable cost of remedying any defect in the Goods or other matter constituting a breach and in no circumstances shall the Company's liability exceed the Total Price paid by the Customer (or due) to the Company under the Contract. 11.11 Without prejudice to any other provision of this clause 11, neither party shall be in breach of the Conditions of the Contract for any delay in performing, or failure to perform, its obligations under the Contract if that delay or failure was due to any cause or circumstances beyond its reasonable control. 11.12 If either party is affected by the circumstances referred to in clause 11.11 it shall notify the other party of the nature and extent. 11.13 If the circumstances referred to in 11.11 prevail for a continuous period of 30 Working Days the parties shall negotiate in good faith and agree upon alternative arrangements as may be fair and reasonable. 11.14 The Customer shall indemnify the Company against any loss or damage suffered by the Company as a result of any claims brought against the Company by any third party for any loss, injury or damage in any way connected with this Contract provided that this clause will not require the Customer to indemnify the Company against any liability for the Company's own negligence. This clause does not affect the Customer's statutory rights as a consumer.
 

12. Export Terms

12.1 In these Conditions 'Incoterms' means the International rules for the interpretation of trade terms of the International Chambers of Commerce in force on the date when the Contract is made. Unless the context otherwise requires, any expression which is defined in Incoterms shall have the same meaning in these Conditions, but if there is any conflict between Incoterms and these Conditions, these Conditions shall prevail. 12.2 The Customer shall be responsible for complying with any legislation or regulation governing the importation of the Goods into the country of destination and for the payment of any applicable duties. 12.3 The Goods shall be delivered DDU and the Company shall be under no obligation to give notice to the customer to insure the Goods during sea transit under Section 32(3) of the Sale of Goods Act 1979.
 

13. Termination

13.1 The Company may terminate this Contract or any other contract between the parties and may cancel or suspend future deliveries (under this Contract or any other contract) if the Customer: fails to make payment of the Total Price plus any applicable postal and handling costs on the date of the Order; and is in breach of these Conditions or any other contract between the parties; 13.2 On termination, the Customer shall pay to the Company all costs, expenses (including legal and other fees incurred), arrears, charges, or other payments arising in respect of the Goods under the Contract at the date of termination.
 

14. Withdrawal and Use of Goods

14.1 The Company may withdraw the sale or distribution of any Goods produced by or generally supplied by the Company without prior notice, or liability, to the Customer. 14.2 Where the Company provides the Customer with product information (including but not limited to labelling) about any conditions, recommendations or warnings necessary to ensure that the Goods will be safe the Customer agrees to use the Goods accordingly. Subject to clause 14.1 the Company shall not be liable for injury or loss suffered by the Customer where the Customer fails to follow the Company's Conditions or recommendations. 14.3 For the avoidance of doubt the exclusion referred to in Clause 14.2 includes but is not limited to circumstances where the customer exceeds the recommended daily intake in respect of each product.
 

15. Data Protection and Privacy Policy
15.1 The Company warrants that it shall endeavour to protect the Customer's privacy and data in accordance with the provisions of the General Data Protection Regulation 2018 and any other applicable law or revisions thereto and shall not sell personal information or share it with third parties otherwise than as set out in the Company's Privacy Statement. Please advise us if you wish to stop receiving promotional material from us. 15.2 Credit Card information and details supplied by the Customer shall be held securely by the Company and shall be processed for the purpose of payment and refunding payment for Goods in accordance with these Conditions and shall not be kept for any other purpose or longer than is necessary for that purpose.

16. Competitions

16.1 Competitions are only open to those resident in the UK.
 

17. Miscellaneous

17.1 Any notice required under these Conditions shall be in writing addressed to the other party at its principal place of business or any other address notified by the receiving party to the party giving the notice. Any notice shall be deemed to be served: 17.1.1 if sent by pre- paid first class post to the party to whom it is given, on the second Working Day after posting; or 17.1.2 if sent by pre-paid air-mail post to the party to whom it is given, on the seventh Working Day after posting; or 17.1.3 if sent by fax to the recipient's fax number at the date and time given on the sender's transmission acknowledgement slip or (in the case of manifest error or loss of the slip) on receipt; 17.1.4 if sent by email to the recipient's email address at the date and time but provided that a hard copy is sent by post (subject to 17.1.1) within 24 hours of delivery of the email. 17.2 If any of these Conditions is held by any competent authority to be unlawful, invalid or unenforceable in whole or in part then the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected and shall continue to be valid and enforceable to the fullest extent permitted by law. 17.3 The Contract and these Conditions shall be governed by the laws of England and the parties submit to the exclusive jurisdiction of the English courts. 17.4 The Customer shall not transfer, assign or sub-contract its obligations under the Contract without the Company's prior consent in Writing. 17.5 Failure or neglect by the Company to enforce at any time any of these Conditions shall not be a waiver of the Company's rights and it shall not affect the validity of the whole or any part of these Conditions or prejudice the Company's right to take subsequent action.
 

18. Ratings & Reviews

By submitting any content to Nature’s Best the Customer warrants:

• To be at least 18 years old

• To be the sole author of the content and its intellectual rights

• To the best of his/her knowledge, the content submitted is true and accurate

• The content does not violate these Terms & Conditions and does not cause any injuries or losses to any person or entity

The Customer also warrants that any content submitted:

• Is not false or misleading

• Is not reasonably considered to be defamatory, hateful, racially or religiously offensive, threatening or harassing to any individual or corporation

• Does not infringe any third party’s copyright, trademarks or any other proprietary right or right of privacy

• Does not contain information about other websites, email addresses, contact details or phone numbers

• Does not violate any law or regulation

By submitting a review to Nature’s Best, the Customer licenses the Company to use any of his/her written reviews in relation to its marketing and/or in its advertising, including without limitation, in the online store, in newsletters, catalogues, email and other customer communications, brand materials and other marketing or advertising purposes. The Company will only publish comments that contain relevant information about a product. The Company will not publish inappropriate comments, comments that make unsubstantiated medical claims for products or any form of personally identifiable information (PII). The Company reserves the right to remove any customer review at any time and without prior notice, if the language and content is considered inappropriate or violates any of these terms.

19. Company Registration

These are the Terms and Conditions of Lamberts Healthcare Limited trading as Nature's Best Health Products (registered number 4500877 whose principal place of business is at Lamberts Road, Tunbridge Wells, TN2 3EH, United Kingdom)
 

20. Acceptance of Conditions

By ordering, the Customer acknowledges it has agreed to the incorporation and acceptance of these Conditions.
 

21. Age Restriction

We only accept orders from customers who are 18 years old or over although they may order for people who are under 18. By placing an order, you confirm that you are at least 18 years old.